Policies

  • Shipping Policy – Orders will be shipped within 3 days of the order being processed.  Allow 7-10 days transit time.  If order is not available for shipping, customer will be notified within three days of order being received.

  • Orders will be shipped within 3 days of the order being processed.  Allow 7-10 days transit time.  Shipping and Handling Fee within Continental Unites States:

    • $5.95 for orders up to $80
    • $7.95 for orders between $80 - $120
    • $9.95 for orders over $120
  • Shipping and Handling Fee for special request, expedited orders or shipping outside the Continental United States will be determined on an individual basis.
  • Return & Exchange Policy
    • Return Orders – if for any reason you are not satisfied with your order, you may return items in their original condition within 10 days of delivery for complete refund including original shipping costs.  Customer should contact Southern Royalty customer service within 10 days to receive a RMA number, authorizing the return.
    • All returned products must have a Return Merchandise Authorization (RMA), and must be unused, unwashed or they will not be accepted. 

    To receive an RMA please e-mail customerservice@royalbeginning.com with the following information:

    Product to be returned; reason for return and whether you would like a replacement, exchange or refund.

      • Return shipping is the customer’s responsibility.  Customers are encouraged to send packages back via insured methods such as UPS Ground or Federal Express.  Southern Royalty is not responsible for items that are damaged, lost or delayed during shipment.
      •  Please allow 10 days from time the item is received in our warehouse for return to be processed.
    • Sales Tax – California State law requires a charge of 8.25% sales tax for items sold and shipped within California.  Sales tax is applied to the total amount excluding shipping and handling charges.  Items sold and shipped outside of California will not incur sales tax.